Popular audio brand accused of spying on customers through headphones

1 min read

Bose headphones are in serious hot water following data-collecting claims

Electronics company Bose is facing court over allegations they are collecting – and selling – data on their users without their permission. 

And the scariest bit?

It’s all collected from a pair of headphones, that you probably have sitting at home.  

According to Reuters the complaint was filed by Kyle Zak in Chicago, who claims that the Bode Connect app – used in conjunction with several of the brand’s headphone – violates the U.S Wiretap laws by, “secretly collecting, transmitting, and disclosing its customers' private music and audio selections to third parties, including a data mining company."

Zak told the court that after purchasing a pair of the brand's QuietComfort 35 headphones, he followed Bose’s suggestion of downloading the app to his smartphone where he was asked to provide his name, email address and headphone serial number. 

He was then shocked to discover hat Bose had sent all available media information from his smartphone to third parties, including segment.io who advertises that it, “collects all of your customer data and send it anywhere.”

Zak’s lawyer Christopher Dore told Reuters:

“People should be uncomfortable with it. People put headphones on their head because they think it's private, but they can be giving out information they don't want to share."

Zak is seeking millions of dollars in damages to be divided up among buyers of Bose's QuietComfort 35, QuietControl 30, SoundLink Around-Ear Wireless Headphones II, SoundLink Color II, SoundSport Wireless, and SoundSport Pulse Wireless.

Meanwhile, we’re not looking at our headphones the same way anymore.

Written By Cassie Steel